Harness the power of Outsourcing
Virtual Teams
What is a virtual team?
In short this is a very flexible and cost effective way for companies of all sizes and in different business domains based in developed countries such as USA, UK, Europe and Japan to stay competitive and deliver high calibre services to their customers, without the need for large investment in human resources and supporting infrastructure.
Conceptually a virtual team is an offshore group of dedicated staff specifically selected and trained to follow the practises, disciplines and quality standards of an onshore client company. Key to the success of a virtual team is the use of state of the art operation centres where teams work within specially designed and purpose built environments for outsourcing (IT infrastructure, 24 x 7 operational support and with access to the latest in communication technology). These effectively dispel and overcome the traditional barriers linked with outsourcing.
Virtual teams differ from traditionally outsourcing services and can deliver significant benefits. Traditional outsourcing is performed on an ad hoc project by project basis, whereby the client has very little insight and control of the offshore activity, for instance an offshore company responsible for delivering an important or mission critical project may be working on several different projects simultaneously for different clients. Inevitably this can lead to delays, quality lapses, and prove costly due to over commitment of resources and lack of project specific human resources. Additionally, traditional form of outsourcing is priced on a project by project basis and typically there is inconsistency with the pricing in relation to the deliverable; in contrast, the utilization of a virtual team will have the added advantage of consistent and manageable costing.
A virtual team can be specially tailored and created for your budget and skill needs. Radiant is in a position to provide asistance in creating virtual teams in the following domains:
Computer Aided Design (CAD)
Software development (.NET, Web development)
Data entry
Financial
Medical Transcription
Quality Assurance
Radiant eServices is ready to work with you and formulate a Virtual team solution to satisfy all your requirements, and allow your company to reap the benefits of outsourcing to its true potential.
Key advantages;
FIXED monthly cost
NO office rental payments
NO utility bills
NO form of National Insurance (in the UK) to paid
NO pension contribution
NO HR issues adding or removing resources
NO tie-in after initial period
NO loss of skills and knowledge in between projects
24 X 7 Project support
Better control over workloads and deliverables
Better control over quality standards
Use of company practises and disciplines
Please contact info@radianteservices.com
Financial
Sri Lanka has the highest literacy rate (92%) in south Asia, and has the highest number of qualified and experience individual in accounting & finance professionals (ACCA, CIMA) in the region. This abundance of skilled financial labor force and low cost of operation make Sri Lanka highly attractive and a feasible destination for establishing a financial BPO, in fact currently several major financial organizations (HSBC, Norwich Union) are operating successful financial BPO operations in Sri Lanka.
Data Entry
We provide a data entry service based on the highest standards of accuracy, adherence to schedules and very experienced technical support. We are also able to process work that requires a decision process, for instance when capturing data from varied and unstructured sources. Our reputation is based on handling each job with absolute precision. That's why our data entry operators are skilled and dedicated specialists with years of experience in data entry work. In addition, we've developed a range of sophisticated checking programs to verify accuracy at any stage of a project. These can be tailored to suit any requirements. If we haven't worked for you up until now, put us to the test and we'll demonstrate exactly what that means. Work can be entered via our specialist data entry.
Call Center
We help facilitate setting up call center in Sri Lanka including the securing of office space, manpower and the computer and telecommunication technologies that are required for Call Centers.
Why setup a Call Center in Sri Lanka?
- Sri Lanka being former British Colony, has a large percentage of fluent English speaker in its population.
- Currently the Sri Lankan government, in conjunction with ICTA, is actively encouraging Call centers and BPO facilities.
- The largest expense in a call center is the agent labor cost. On average an agent costs in Sri Lanka can be considerably than other offshoring companies such as India.